Last updated: 19 May 2026

Shipping & Delivery Policy

At OnlyRoses KSA, exceptional delivery is part of the experience. We offer a personalised, considered service: every gift can be accompanied by a handwritten message and delivered at a date and time of your choosing — including same-day delivery for orders placed early enough in the day, subject to availability.

This Shipping & Delivery Policy forms part of our Terms of Service and should be read alongside our Returns & Refund Policy. It is governed by the laws of the Kingdom of Saudi Arabia, including the Consumer Protection Law (Royal Decree No. M/4 of 1436H / 2014) and the E-Commerce Law (Royal Decree No. M/126 of 1440H / 2019) and its Implementing Regulations.

1. Delivery Options

We offer three delivery options at checkout. Your preferred date and timeslot can be selected during the checkout process.

2. Same-Day Delivery & Order Cut-Off

Same-day delivery within Riyadh is offered subject to order time, stock availability, and our daily delivery capacity. Orders received after our daily cut-off will be scheduled for the next available delivery slot. For time-sensitive orders, we recommend placing your order as early in the day as possible, or contacting our Customer Care team on WhatsApp to confirm availability before checkout.

3. Personalised Messages & Gift Presentation

All OnlyRoses gifts can be accompanied by a complimentary handwritten message card. Please enter your message during checkout. To protect the surprise, the price and order details are never included with the delivered arrangement.

4. Corporate, Private Event & Bulk Orders

OnlyRoses KSA arranges corporate gifting, private event setup, and bespoke installations. Our team is available to discuss your requirements, scope, timing, and on-site setup, and can provide a custom quotation. For corporate and event enquiries, please contact us via WhatsApp or by email at riyadh@only-roses.com.

5. Delivery Timeframes & Delays

All delivery timeframes are estimates. We will use reasonable efforts to deliver within the timeslot confirmed at checkout. Where delivery is delayed by no more than six (6) hours beyond the estimated timeframe, this is not, on its own, a basis to refund the entire order value — however, the delivery fee will be refunded in such cases.

For longer delays, your statutory rights under Article 17 of the Implementing Regulations of the E-Commerce Law — including the right to terminate the agreement and obtain a full refund where delivery is delayed by more than fifteen (15) days from the agreed date (force majeure excepted) — are preserved in full.

6. Risk & Acceptance on Delivery

Title and risk in the goods transfer to you upon successful delivery and acceptance at the delivery address, or upon collection from our boutique. For deliveries outside Riyadh made via a third-party courier, risk transfers on successful delivery to the recipient at the stated address.

If delivery is left in a location at the customer's or recipient's express instruction (for example, with a concierge, security desk, or unattended at a doorstep), OnlyRoses KSA is not responsible for any deterioration caused by heat, exposure, or delay after drop-off.

7. Failed or Refused Deliveries

If our delivery team is unable to complete a delivery because no one is available to receive the order, the delivery address is incorrect or inaccessible, or access to the building is restricted, we will attempt to coordinate redelivery via WhatsApp or telephone using the contact details provided at checkout. A redelivery fee may apply. For fresh Classic Roses, repeated failed deliveries may compromise product quality, in which case our Returns & Refund Policy will apply.

8. Damaged or Incorrect Deliveries

If your order arrives damaged, wilted, or incorrect, please contact OnlyRoses KSA as soon as possible — and ideally within four (4) hours of delivery or collection — with your order number and clear photographs or video of the product and its packaging. Full details of our quality guarantee, remedies, and the five-day vase life commitment for Classic Roses are set out in our Returns & Refund Policy.

9. Your Statutory Rights

Nothing in this Shipping & Delivery Policy limits or excludes your statutory rights as a consumer under the laws of the Kingdom of Saudi Arabia, including the Consumer Protection Law and the E-Commerce Law and its Implementing Regulations. If a product is defective, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund regardless of the terms above.

This Shipping & Delivery Policy was last updated on 19 May 2026 and forms part of our Terms of Service. Nothing in this policy affects your statutory rights as a consumer under the laws of the Kingdom of Saudi Arabia. OnlyRoses KSA is a trading name of Luqah Company For Flowers (شركة لقاح للزهور شخص واحد), a single-person company registered in the Kingdom of Saudi Arabia, with its registered office at Riyadh, King Saud University, Al Shaikh Hassan ibn Abdullah Al Shaikh. Commercial Registration No. 1010941532. VAT Registration No. 3119035673. © 2026 OnlyRoses KSA. All rights reserved.