FAQ
Fast answers to our most commonly asked questions:
Product Information & Care
What is the difference between Classic Roses and Infinite Roses®?
Classic Roses are our fresh roses and Infinite Roses® are our long lasting preserved roses. Full definitions of these can be found here.
How long can I keep my roses in their wrapping?
A single stem rose can stay wrapped for up to 24 hours. Larger bouquets will need to have their packaging removed and be placed in fresh water and a vase within a few hours or as soon as possible.
Can I add water to fresh arrangements that arrive in boxes or vases?
Yes, however some arrangements will need to be watered from the top, such as Manhattan Boutique, Classic Boutique or the Classic Boulevard. Please note, due to the size of some boxed products they can not hold a lot of water. If damage is caused to the product during watering OnlyRoses will not be liable to exchange or refund it.
Should I water my Infinite Roses®?
Infinite Roses® do not require water and thus should not be watered, under any circumstances, as this will cause damage to your product. To get the most out of your Infinite Roses® please ensure that you always follow our rose care guide.
How do I keep my roses fresh?
The best way to ensure your roses stay fresh is to follow our full care tips.
How long will my roses last?
The lifespan of roses can depend on many factors, where they are kept, the climate, and how you look after them are but a few examples. Our Classic Roses come with a 5-day freshness guarantee from delivery, and our Infinite Roses® are guaranteed for one year and last much longer, provided our care tips are followed. Should you have further queries regarding your rose life span please contact your nearest store directly.
Can I alter my product by removing the lid or removing it from it's vase?
We strongly recommend that all products are not tampered with from arrival. All products with lids are intended to have these as a design feature and OnlyRoses will not refund or exchange a product that is damaged due to the removal of their lids. All products that arrive in vases are intended to have these as part of their design, OnlyRoses will not refund or exchange a product that is damaged due to being removed from it's vase.
Ordering & Shipping
Where can I buy OnlyRoses products near me?
A full list of all our active store locations can be found here.
Do you deliver to my region?
We deliver across Riyadh for SAR 50, with same-day delivery available, and to the rest of the Kingdom for SAR 150. You can also collect your order from our boutique at Kingdom Centre, Riyadh, at no charge. See our Shipping Policy for details.
Returns & Exchanges
Within Riyadh, our own OnlyRoses team delivers your order; elsewhere in the Kingdom we use trusted courier partners. You will be asked to select a delivery date and time during checkout.
What is the returns policy?
Infinite Roses® can be returned within 7 days of delivery or collection for a full refund, provided they are unused and in their original packaging (bespoke and personalised designs excepted). Classic Roses are fresh and made to order, so they cannot be returned for change of mind, but they come with a 5-day freshness guarantee from delivery. If anything arrives damaged or incorrect, contact us within 24 hours (Classic Roses) or 5 days (Infinite Roses®) and we will replace it at no cost. Full details are in our Returns & Refund Policy.
Can I alter my product by removing the lid or removing it from it's vase?
We strongly recommend that all products are not tampered with from arrival. All products with lids are intended to have these as a design feature and OnlyRoses will not refund or exchange a product that is damaged due to the removal of their lids. All products that arrive in vases are intended to have these as part of their design, OnlyRoses will not refund or exchange a product that is damaged due to being removed from it's vase.
Get in touch
Have questions about your order, or a general enquiry?
