Last updated: 19 May 2026

Terms of Service

Welcome to OnlyRoses KSA. Please read these Terms of Service carefully before using our store, website, or services. By visiting, browsing, or making a purchase you agree to be bound by these Terms. If you do not agree, please do not use our Services.

These Terms should be read alongside our Privacy Policy, Returns & Refund Policy, and Shipping Policy, all of which form part of this agreement. These Terms are governed by the laws of the Kingdom of Saudi Arabia, including the Consumer Protection Law (Royal Decree No. M/4 of 1436H / 2014), the E-Commerce Law (Royal Decree No. M/126 of 1440H / 2019) and its Implementing Regulations, and the Personal Data Protection Law (Royal Decree No. M/19 of 1443H / 2021).

1. About Us

This store and website are operated by Luqah Company For Flowers (شركة لقاح للزهور شخص واحد), a single-person company registered in the Kingdom of Saudi Arabia under Commercial Registration No. 1010941532 and VAT Registration No. 3119035673, with its registered office at Riyadh, King Saud University, Al Shaikh Hassan ibn Abdullah Al Shaikh, Kingdom of Saudi Arabia.

Luqah Company For Flowers trades as OnlyRoses KSA. References in these Terms to “OnlyRoses”, “OnlyRoses KSA”, “we”, “us”, and “our” mean Luqah Company For Flowers trading as OnlyRoses KSA.

Our Services are powered by Shopify, which enables us to provide the store, website, and related features to you. Any sales and purchases made through the Services are made directly with OnlyRoses KSA.

2. Access and Account

By agreeing to these Terms of Service, you represent that you are at least eighteen (18) years of age and have full legal capacity to enter into binding agreements under the laws of the Kingdom of Saudi Arabia. If you allow a minor under your guardianship to use the Services on devices you own, purchase, or manage, you remain solely responsible for their use of the Services and any transactions concluded.

To use the Services — including accessing or browsing our online store and purchasing any products or services we offer — you may be asked to provide certain information such as your name, email address, telephone number, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

3. Our Products

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colours, tones, and product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device's settings and configuration. Our arrangements are handcrafted and may vary slightly from photographs due to seasonality and the artisanal nature of preparation.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

Nothing in this section limits your statutory rights as a consumer under the Consumer Protection Law and the E-Commerce Law if a product is defective, not as described, or not fit for purpose.

4. Orders

When you place an order, you are making an offer to purchase. OnlyRoses KSA reserves the right to accept or decline your order for any lawful reason at its discretion. Your order is not accepted until we confirm acceptance, which is typically communicated by an order confirmation message. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once preparation has commenced — particularly for same-day, custom, and bespoke orders. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, or phone number provided at the time of order.

Your purchases are subject to return or exchange solely in accordance with our Returns & Refund Policy, which sets out detailed terms for Classic Roses (fresh) and Infinite Roses (preserved) arrangements.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

5. Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation. All prices in our online store are listed in Saudi Riyals (SAR) and, unless otherwise stated, are inclusive of Value Added Tax (VAT) at the prevailing rate in the Kingdom of Saudi Arabia (currently 15%). Delivery charges, where applicable, are calculated at checkout and shown separately.

Prices posted in our online store may differ from prices offered in our physical boutique or in stores operated by third parties. We may, from time to time, run promotions on the Services that are governed by separate terms; where those promotion terms conflict with these Terms, the promotion terms will govern for the duration of the promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store, and to promptly update your account and other information (including your email address, payment card numbers, and expiration dates) so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorised to use such payment method for the purchase; (iii) charges incurred by you will be honoured by your payment provider; and (iv) you will pay charges incurred at the posted prices, including delivery charges and applicable taxes.

6. Shipping and Delivery

Delivery within Riyadh is performed by our in-house delivery team. Delivery timeframes are estimates only and are not guaranteed. We will use reasonable efforts to deliver within the timeframe communicated at the point of order. Title and risk in the goods transfer to you upon successful delivery and acceptance at the delivery address, or upon collection from our boutique.

Where delivery is delayed by no more than six (6) hours beyond the estimated timeframe, this is not, on its own, a basis to refund the entire order value; however, the delivery fee will be refunded in such cases. For longer delays, your statutory rights under the Implementing Regulations of the E-Commerce Law — including the right to terminate the agreement and obtain a full refund where delivery is delayed by more than fifteen (15) days from the agreed date (force majeure excepted) — are preserved in full.

Detailed shipping terms — including coverage area, charges, corporate and event delivery, and complaint procedures — are set out in our Shipping Policy.

7. Intellectual Property

Our Services — including all trademarks, brand names, text, displays, images, graphics, product photography, reviews, video, and audio, and the design, selection, and arrangement thereof — are owned by OnlyRoses KSA, its affiliates, or its licensors, and are protected by the laws of the Kingdom of Saudi Arabia (including the Trademark Law and the Copyright Law) and by international intellectual property treaties to which the Kingdom is a party.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting any licence or other right to you under any patent, trademark, copyright, or other intellectual property right of OnlyRoses KSA, Shopify, or any third party. Unauthorised use of the Services may be a violation of Saudi and international intellectual property laws.

“OnlyRoses”, the OnlyRoses logo, and our product and service names, designs, and slogans are trademarks of OnlyRoses or its affiliates and licensors. You must not use these trademarks without our prior written permission. Shopify's name, logo, and trademarks are the property of Shopify Inc. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

8. Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Services. We neither monitor nor have any control or input over such third-party tools.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools is entirely at your own risk and discretion, and you should ensure you are familiar with — and approve of — the terms on which those tools are provided by the relevant third-party provider.

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms.

9. Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access.

If you decide to leave the Services to access third-party materials or sites, you do so at your own risk. We are not liable for any harm or damages related to your access of third-party websites, or your purchase or use of any products, services, resources, or content available on third-party websites. Please review carefully the policies and practices of any third party before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

10. Relationship with Shopify

OnlyRoses KSA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our store are made directly with OnlyRoses KSA. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and OnlyRoses KSA, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with OnlyRoses KSA.

11. Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which is governed by the Personal Data Protection Law of the Kingdom of Saudi Arabia (Royal Decree No. M/19 of 2021) and its Implementing Regulations. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read and understood these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and with third-party service providers that may be located outside the Kingdom of Saudi Arabia, subject to the safeguards required under the Personal Data Protection Law and our Privacy Policy.

12. Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including for commercial use. We may use our rights under this licence to operate, provide, evaluate, enhance, improve, and promote the Services.

You represent and warrant that: (i) you own or have all necessary rights to all Feedback you submit; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms and with applicable law.

We are under no obligation to (1) maintain your Feedback in confidence; (2) pay compensation for your Feedback; or (3) respond to your Feedback. We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms.

You agree that your Feedback will not violate any right of any third party — including copyright, trademark, privacy, or personality rights — and will not contain libelous, abusive, or obscene content or any malware. You may not use a false email address, impersonate another person, or otherwise mislead us as to the origin of any Feedback. You are solely responsible for any Feedback you submit and its accuracy.

13. Errors, Inaccuracies, and Omissions

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). Where we cancel an order for this reason after payment has been processed, we will refund the amounts paid in full.

14. Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any law, regulation, or rule of the Kingdom of Saudi Arabia or any other applicable jurisdiction; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or threaten any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material — including “junk mail”, “chain letters”, “spam”, or any similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm OnlyRoses KSA, Shopify, or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

15. Termination

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time. Where termination is for cause (for example, a breach of these Terms), we may act without prior notice. You will remain liable for all amounts due up to and including the date of termination. Termination of your access to the Services does not affect your rights — or our obligations — in respect of any order already accepted and paid for, which will continue to be governed by these Terms, our Returns & Refund Policy, and your statutory rights as a consumer.

The following sections survive termination of this agreement: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Language, Privacy Policy, Your Statutory Rights, and any other provisions that by their nature should survive termination.

16. Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information, and any reliance you place on such information is strictly at your own risk.

Except as expressly stated by OnlyRoses KSA and except as required by applicable law, the Services and all products offered through the Services are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including any implied warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement. We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free. Nothing in this section limits or excludes any right or remedy you may have as a consumer under the laws of the Kingdom of Saudi Arabia that cannot lawfully be limited or excluded.

17. Limitation of Liability

To the fullest extent permitted by law, in no event shall OnlyRoses KSA, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors — or those of Shopify and its affiliates — be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Services or any products procured using the Services. Nothing in this section limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under the laws of the Kingdom of Saudi Arabia, including liability for defective products under the Consumer Protection Law.

18. Indemnification

You agree to indemnify, defend, and hold harmless OnlyRoses KSA, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims — including reasonable legal fees — payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defence of indemnified claims, including by providing relevant documents.

19. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of the remaining provisions.

20. Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on the Services, constitute the entire agreement and understanding between you and OnlyRoses KSA, and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals — whether oral or written — between you and us, including any prior versions of these Terms.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

21. Assignment

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent; any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations to any successor entity, including in connection with a merger, acquisition, restructuring, or sale of assets, without consent from or notice to you.

22. Governing Law and Jurisdiction

These Terms of Service and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, including the Consumer Protection Law, the E-Commerce Law and its Implementing Regulations, the Personal Data Protection Law, and the Anti-Commercial Fraud Law.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services shall be submitted to the competent courts of Riyadh, Kingdom of Saudi Arabia, and you and OnlyRoses KSA consent to the venue and personal jurisdiction of such courts. Nothing in this section prevents you from raising a consumer complaint with the Saudi Ministry of Commerce via the toll-free hotline 1900, the Balagh (“Commercial Violation Report”) application, or the Ministry's official channels.

23. Language

These Terms of Service may be made available in both English and Arabic. In the event of any inconsistency or conflict between the English version and the Arabic version, the Arabic version shall prevail to the extent required by the laws of the Kingdom of Saudi Arabia.

24. Headings

The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.

25. Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

26. Your Statutory Rights

Nothing in these Terms of Service limits or excludes your statutory rights as a consumer under the laws of the Kingdom of Saudi Arabia, including the Consumer Protection Law (Royal Decree No. M/4 of 2014), the E-Commerce Law (Royal Decree No. M/126 of 2019) and its Implementing Regulations, the Personal Data Protection Law (Royal Decree No. M/19 of 2021), and the Anti-Commercial Fraud Law. If a product is defective, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund regardless of the terms above.

These Terms of Service were last updated on 19 May 2026. Nothing in these Terms affects your statutory rights as a consumer under the laws of the Kingdom of Saudi Arabia. OnlyRoses KSA is a trading name of Luqah Company For Flowers (شركة لقاح للزهور شخص واحد), a single-person company registered in the Kingdom of Saudi Arabia. Commercial Registration No. 1010941532. VAT Registration No. 3119035673. © 2026 OnlyRoses KSA. All rights reserved.